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BURGERS, BOOZE & BASTARDS

The Vortex Blog

All posts by Michael Benoit

INCIDENT STATEMENT FROM THE VORTEX – L5P

An incident occurred recently at The Vortex that has become a topic of conversation on social media. To help avoid any misinformation, the following is our official statement.

On July 6, 2017, we received a complaint, via email, from a customer named Kristina. In her email she conveyed a story about receiving poor service on the previous day, from a server named Gaven. She felt that Gaven’s negative attitude may have reflected a racist attitude on his part. She further explained, that due to her dissatisfaction with his service, instead of adding a tip in the tip line of her credit card slip, she wrote “Treat everyone the same.” She further reported that after she had left The Vortex, apparently Gaven had shared the note on Kristina’s charge slip with his boyfriend Patrick, who happened to be dining in Gaven’s section at the same time. After reading Kristina’s message, it seems that Patrick took it upon himself to find Kristina on Facebook and proceeded to send her hostile and ignorant messages, which were saved in screen shots.

At this point I think it’s important to clarify that Gaven had only been employed at The Vortex for a matter of weeks. And Patrick has never been employed by us at all. At The Vortex, we have developed a detailed set of training materials regarding proper service and acceptable employee behavior. Of course, none of Gaven’s behavior was acceptable, or condoned by us.

We rely on our loyal patrons to make us aware of any bad behavior they may witness on the part of our staff. This gives us the opportunity to investigate these situations, and take whatever corrective action is appropriate. Being attentive to the concerns of our customers has helped us maintain a quality experience for all of our guests over the past 25 years. Below is the email reply, sent out on the same day (7/6/17) by one of The Vortex co-owners:

“Kristina,
We sincerely appreciate you bringing this issue to our attention. Our goal has always been to foster an atmosphere of fun and mutual respect at The Vortex. We completely agree with the sentiment “treat everyone the same” and strictly demand it of our staff, with no exceptions. It seems as though we did not deliver on that promise during your recent visit. Gaven is a new employee who apparently does not understand our mission. In no event will we ever tolerate our patrons being bullied or harassed by anyone, including friends or family of our staff. We take this matter very seriously and will be taking swift corrective action. Rest assured, Gaven and Patrick will not be allowed to return to The Vortex. We hope this will not deter you from patronizing The Vortex again in the future. We would be happy to provide you with a Vortex Gift Certificate in an attempt to apologize for this unfortunate experience.”

The General Manager then followed-up with a phone call to Kristina, to make sure that she had received the owner’s reply, and to get a mailing address for the Gift Certificate, which was sent out immediately. In an attempt to avoid the chance of allowing Gaven the opportunity to upset any more customers, the General Manager then called him in on his day off to serve him with a separation notice. His employment was terminated for gross misconduct, with the understanding that he is not welcome to return to the premises. Because Patrick is not an employee, we had our attorney draft a notice of criminal trespass, which was sent to Patrick explaining that he is also no longer allowed on our property.

Unfortunately, some people are just awful. So, all we can do is just keep trying to be good to one another.

CUSTOMER UPDATE (7/27/17):
The customer that had notified us of the poor service she received posted a follow-up comment on her Facebook page about this matter on July 26, 2017. The pertinent quote is as follows: “Since sharing this story and hearing from another patron that also had a terrible experience with the same waiter, I determined The Vortex incident was more of a customer service issue rather than a race issue.”

JUST STROKE IT

Several years ago, a good customer of The Vortex ​presented us with a carved wooden phallus, slightly over a foot tall, that he had purchased in Thailand. He explained that if we displayed it near our front door​ it would help “attract money and bring success.” We thanked him for his thoughtfulness and immediately placed it among the liquor bottles behind our bar. Soon after, we were contacted by the Travel Channel, and featured on “Man vs. Food.” That television exposure undeniably helped our business. So, was this whole chain of events purely coincidental? I didn’t think so.

In fact, I was so convinced of the power contained in this wooden wang, I made it a personal mission to help spread the good fortune to our loyal patrons. I contacted an old artist friend, and commissioned a bigger, better version of the magical phallus. On Easter Sunday of 2014, the new 3-foot high piece of sculpted mahogany splendor known as the #DickOfDestiny was installed in the Midtown Vortex. Since that time, hundreds (maybe thousands) of customers have given our big wooden dick a good rub, and made a wish or said a little personal prayer. Does it work? Many people swear that it does.

Imagery of the phallus has been prevalent and widespread throughout the world since the beginning of recorded history. Found within the art and religious practices of many cultures, the phallus is symbolic of strength, fertility, good fortune, prosperity, and protection. So next time you visit the Midtown Vortex, just stroke our big dick and see what happens. The universe is a mystery. What have you got to lose?

A TASTY EFFECT

A million years ago, when I was a kid, one Christmas my siblings and I gave our parents a fancy barbecue. My dad loved it. Our collective memory of him in the backyard grilling thick, juicy burgers over an open flame must have been resonating with us when we decided to open The Vortex​. At the time there weren’t many options for great burgers in Atlanta, so we thought serving a chargrilled burger, just like the ones our dad used to make for us, would be a really good idea for our bar. And it was.

Twenty-three years later, there’s now a profusion of burger offerings in our city. It seems like many of these newer places are using the griddle as their chosen cooking method. Unlike the chargrilling process – in which quality beef, proper seasoning and an open flame are the secret to the perfect burger – these griddled burgers are seared on a heated flat-top, and rely more heavily on the “Maillard Effect” for their flavor. This effect is a complex series of reactions between amino acids and reducing sugars in the meat, in which hundreds of different compounds are created. It’s actually a pretty tasty effect.

As an experiment, we took a Vortex burger patty and slapped it on our griddle. Then we tasted it side-by-side with a second Vortex burger patty cooked on our chargrill. The difference in flavor created by these two cooking methods is remarkable. I can’t say one is better than the other, because they’re both good, just different. Since we’ve always provided our fans with a variety of tasty burgers, and since we’re the damned Godfather of Atlanta’s burger culture, we are now offering a couple of these griddled “Diner Style” burgers to our patrons on our menu.

Beginning today, you can order our “Greasy Spoon” burger (two griddled sirloin patties, topped with white American cheese, sliced tomato, shredded lettuce and slathered with Vortex diner relish), and our “Double Decker Melt” (two griddled sirloin patties served between three slices of griddled white bread, topped with American cheese, bacon, tomato, pickle and our secret burger sauce). They’re both really good, and a fun departure from our staple chargrilled Vortex burgers. I highly recommend giving them a try.

Certain people might claim that serving griddled burgers at The Vortex is some type of burger-blasphemy, but if my dear pops were around today, I have no doubt he’d take a break from his fancy family barbecue grill to give one of these griddled burgers a try, and I’m sure he’d approve.

CRACK AND W!ENERS

In 1997, when we decided to relocate The Vortex from West Peachtree to Peachtree Street, people did not hesitate to tell us we were crazy. And maybe we were. After all, the stretch of Peachtree we moved to was pretty sketchy. None of today’s soaring modern condo towers or fancy shops existed. Far from it. The area had more of a post-apocalyptic, urban wasteland feel to it in those days.

For instance, just one block south of our new location, the Atlanta Cabana Hotel had represented the pinnacle of mid-century modern design when it originally opened in 1958. But as people began abandoning the city for the suburbs in the late ‘60s and ‘70s, it fell into disrepair. During one of its final incarnations as a Quality Inn, it was routinely rented out to a variety of unorthodox groups. A girlfriend of mine once had her nipples pierced at a “Sex Toy” convention held there. Well, actually only one nipple. She couldn’t take the pain. Anyway, by the time we had moved to the neighborhood, the hotel had been permanently shuttered, and sat decaying behind a rusty chain link fence.

The soviet-style brick building that we actually moved into was originally built in 1950. It served as offices for the U.S. Department of Agriculture, and later the Georgia Department of Human Resources. The government eventually abandoned the site in the early ‘90s, as the area became increasingly seedy. The building remained boarded-up and blighted until it was acquired by local developer, Jim Borders. His idea was to redevelop the property into apartments with retail spaces on the bottom floor, and open in time for the 1996 Atlanta Olympic Games. I’m sure a lot of people thought he was crazy too.

Directly behind us, Cypress Street literally had a world-wide reputation as the place to pick-up male prostitutes. The scene reminded me of the Native American legend that described a time when a warrior could walk from horizon to horizon on the backs of the buffalo without stepping on the ground. Sure, there were a lot of buffalo on the great plains, but I’m guessing there were actually more hustlers behind The Vortex. In fact, you couldn’t drive your car down the street without nudging them out of the way. If you did manage to squeeze through, these young men would openly display their sizeable packages for your inspection, day or night. They were just remarkably friendly, in a terrifying sort of way.

Directly across the street was a Citco gas station that we lovingly referred to as the “Crack-co,” because drug dealers openly sold crack in the parking lot. Catty-corner was a boarded-up Krystal, and just beyond that was the notorious Backstreet nightclub. Originally opened in 1975, this was one of a handful of Atlanta clubs that operated 24/7. They featured a long-running drag show which was immensely popular with both a gay and straight clientele. This place was actually pretty awesome. I’m not ashamed to admit that I stumbled out of its dark depths into the morning sunshine on more than one occasion. But eight years after we moved in to our new location, the forces of politics and gentrification finally caught up with Backstreet, and it too was replaced with a shiny new condo high-rise.

Sometimes the nostalgic side of me yearns for a $3 pitcher of beer at the Stein Club, the smoky dive bar that served as refuge from the trendy Buckhead bar scene of the day. Or a bowl of seafood etouffee from the little French Quarter Food Shop, served-up by Missy, the diminutive owner with the mouth of a sailor. But sadly, those spots were also demolished to make room for more redevelopment. To some it may seem that The Vortex was part of the first wave of urban-pioneers willing to invest in a questionable part of Atlanta. But in hindsight, what I have come to realize, is that The Vortex is actually one of the last remaining links to the “good ol’ days” of drinking and debauchery in this town. So if anyone wants to join me in a toast to those times, you’ll find me sitting at my bar. Come on in. Everyone is still welcome here.

THE DAY I MET MISS ANN

I love hamburgers. All different kinds of them. So anytime I hear about a good burger, I will always make a pilgrimage to try it. Back in the mid-1990s, when The Vortex had only been open for a couple of years, one of my regular customers told me about Ann’s Snack Bar on Memorial Drive. “You have to try the Ghetto Burger and meet the owner, Miss Ann. You’ll love her,” they said. “She doesn’t tolerate any nonsense. Just like you guys.” I was told that the service could be unbearably slow, that the place was tiny, and that I might have to wait outside until a spot was available. They also warned that Miss Ann could be a little bit on the surly side.

To avoid a long wait, I decided to visit the Snack Bar at about 3:00 o’clock on a Tuesday afternoon. Miss Ann was working the griddle behind the counter. There were no other employees. I sat myself at one of the eight stools available, and watched as she finished cooking burgers for the patient customers sitting next to me. When she finally walked over to me, she asked, “What can I get for you today?” I quickly responded with, “A Ghetto Burger, please. I hear they’re great.” “Well, I think you’ll like it,” she replied. “What’s your name, son?” “Michael,” I said. “Nice to meet you, Mr. Michael.”

I wanted to keep the conversation going, so I said, “I own a bar, Miss Ann, and we sell burgers too.” “Oh, that’s nice,” she responded. “What’s it called?” “The Vortex,” I replied. “Have you ever heard of it?” “No I sure haven’t,” she confessed, “But I don’t get away from here very often.” As she cooked my order I noticed the “Rules & Regulations For Service” posted above the counter. Rules like, do not lay or lean on the counter, do not sit or stand babies on the counter, and do not curse in Snack Bar.

I said, “I like your rules, Miss Ann.” She replied, “Well, I’ll tell you – this is my kitchen, this is my business. Everyone is welcome here, but you just have to show a little respect, that’s all.” I said, “I agree, Miss Ann. We have some rules printed on our menu at The Vortex. I didn’t know we’d need them when we opened, but I was surprised by how many people are just plain rude.” “That’s probably because you were raised right,” Miss Ann replied. “Not everyone is as lucky as you are. Some folks never learn about respect at home. I do what I can to help people like that. I try to teach them about respect in my own way. I hope I make a difference.”

As her guests at the counter thinned out, we continued to talk. We shared stories about our restaurants while she cooked for a few customers who came and went. At times people at the counter would chime in on our conversation. We all laughed a lot. I never did see her surly side, if there was one. Miss Ann was a welcoming, warm, caring woman. Time flew by that afternoon, until I finally realized I had to get back to The Vortex. “I’ve got to go to work, Miss Ann,” I said. “Well Mr. Michael, I sure enjoyed meeting you. Good luck with your business. I’ll try to make it by one day. I hope you’ll come back and see me.” “I will Miss Ann,” I said. “It’s been a real pleasure to meet you.” And it was.

Running a business has a tendency to keep you very, very busy. I don’t think Miss Ann ever made it by The Vortex. And sadly, I was only able to get back to visit her one more time. While I was not a regular at her Snack Bar, I felt like we had a genuine connection. So the news of her death this week has had a great impact on me. She was a hard-working, honest soul, and I had a great deal of respect for her. She stood over the heat of that griddle every day since 1971, trying make each of her guest’s day a little better in the best way she knew how. She was truly one of a kind. And she definitely did make a difference. Rest in Peace, Miss Ann. You will be missed by many.

HAPPY SNORTS AND A WIGGLY BUTT

My friend Ashley is an angel. When it comes to canines, anyway. She’s been rescuing homeless pups for as long as I’ve known her. Bully breeds in particular. She even founded the Atlanta ResponsiBully Coalition to help advocate for these often misunderstood dogs. Her dedication is inspiring. So it was not unusual for my wife and I to meet a different foster dog every time we’d go to Ashley’s house. But we never considered adopting one. It just wouldn’t be practical. We were both way too busy running our restaurants. And besides, we lived in a condo. But as I learned, common sense doesn’t apply when it comes to matters of the heart. Any thought of practicality flew right out the window the day my wife met Jezebel.

I’ll admit it. There was something special about this sweet white pup who looked like Petey from the Little Rascals. But she was scrappy, to say the least. Just skin and bones, with teets that dragged on the ground. And of course, she was heartworm positive. All the signs of irresponsible dog ownership were there. Ashley told us that she had been locked in a foreclosed house with no food or water, and left to die. Probably used as a breeder, and abandoned when she was no longer useful to her owner. So when Jezebel walked over to my wife, placed her warm puppy head in my wife’s hands, and stared up with soleful eyes that said, “My life has been hard. Will you take care of me?” – that was all it took. This dog was coming home with us. Nothing I could possibly say would change this fact. Absolutely nothing.

This poor mistreated little dog had every reason to be skeptical of people, but she was willing to give herself over to us with joy and enthusiasm. That is the magic of dogs. She created a special place for herself in our home and in our hearts. She’s even gone on to become the official spokespup of my wife’s restaurant, Bone Garden Cantina. Jezebel’s portrait hangs on the wall above the host stand, and she appears on coasters and postcards that celebrate her adorableness (and love of tacos and fiestas). And even though she has been a part of our lives for six years now, every time she welcomes us home with her happy snorts and a wiggly butt, she reminds us what it feels like to be completely accepted and unconditionally loved. It’s pretty remarkable. Anyone who has ever loved a dog knows exactly what I’m talking about.

FREE THE NIPPLE

Men are allowed to walk around barechested in public. All men. All the time. They can just whip off their shirts whenever they feel the urge, even if they’re sporting an impressive set of double-D manboobs. Women do not generally enjoy the same right. And in the few places where it’s legal for women to go topless (like New York City), they still run the risk of being arrested for indecency. Total bullshit, right? I’m not the only one who thinks so. An actual movement has grown up around this issue. It’s called, “Topfreedom.” Once a movement has a name you know it’s official.

In 2014, filmmaker Lina Esco released a movie called “Free The Nipple.” It received a rare NC-17 rating because there was a lot of chick nip in it. Why is the female nipple still taboo when gratuitous violence and bountiful man nipple are perfectly acceptable in movies? It’s not even the exposure of boobs that’s the problem. Cleavage, side-boob, under-boob, even entirely exposed breasts with pasties covering the areolas are all perfectly legal. It’s just that pernicious little lady nipple causing all the trouble.

At this point, you may be asking yourself, “So what do aliens think about this situation?” Well, the spiritual leader of the Raëlian movement believes, among other things, that the human race was created thousand of years ago by scientists from outer space, and we continue to be visited by UFO’s to this day. He also thinks women face unjust censorship with regard to their upper lady bits, so he founded “GoTopless.org.” Due to the fact that American women earned the right to vote on August 26, 1920, GoTopless.org now holds their annual demonstrations across the country on the Sunday closest to this date.

So mark your calendars, defenders of freedom. This year, the official “Go Topless Day” will fall on Sunday, August 23rd. The demonstration in Atlanta will be held at 2:00 pm in Woodruff Park, downtown. According to the “Boob Map” posted on the group’s website, Atlanta city officials intend to arrest any woman who protests topless. Well, sometimes you’ve just got to take a stand for what is right, without concern for the consequences. So I’ll be there, doing my part to help free the nipple. And if I happen to end up in a jail cell full of topless women who believe in UFO’s, I will gladly accept my fate. Some things are worth fighting for.

DIRTY, SMELLY AND HOMELESS

I often do things on a whim. Like my new year’s resolution. I decided not to shave, or cut my hair, for all of 2015. Why? Mostly because I’ve never done it, and I was curious to see just how long my beard would get. Besides, it seems like a fairly low-maintenance option. I like low-maintenance. It’s also kind of ridiculous. And I like ridiculous even more. But that’s it. That’s all the thought I put into this hairy scheme. I’m just surprised how many people want to share their opinions about it with me, especially since I didn’t ask. And I don’t really care what people think. Ever. About anything.

Of course my friend Hollis has been very vocal with her opinion. She claims my ever-increasing facial hair basically amounts to self-inflicted “chick repellant.” Since I’m married to the most awesome woman in the universe, this wouldn’t matter to me, even if it were true. But I countered with the observation that I’ve received quite a few compliments from young ladies who work at The Vortex. “Of course they’re going to compliment you!” Hollis snapped back. “You sign their damn paychecks, you retard!” I suppose she could be right, although I thought sucking-up to the boss had become a lost art. 

Taking her harassment a step further (as she often does), she posted a picture of me, on my own damn Facebook page, along with the following query, “FEMALES: Michael thinks his new look is rockin’ with the chicks. I think he looks like Randy Quaid and should shave his adorable face. What do you think?” She followed-up by posting additional photos of Randy Quaid, Saddam Hussein and an obviously insane Howard Hughs wearing a diaper. The replies she got (from her followers) were the expected comparisons to Santa, Hobbits, Snow White’s dwarves, a demented Papa Smurf, Charles Manson’s happy brother and Sasquatch, along with a nice assortment of comments about me looking old, dirty, smelly and homeless.

Being a gentleman, I will not comment on the physical attributes of any of these negative posters. But I’d like to point out that a recent study conducted by the University of Western Australia unequivocally concluded that beards enhance male sexual attractiveness to females. Sure, the study was conducted mostly with monkeys, but that’s beside the point. The matter at hand is a much simpler one. When I say I’m going to do something, I do it. So on New Year’s Eve, I’ll be deciding what to do with my (then) one-year-old beard. But since my plans for retirement include starting a cult, and all the best cult leaders have awesome beards, don’t be surprised to find this hairy persona sticking around for awhile.

SADLY, NOBODY SHOT THE BITCH

Booze is great. And if you don’t think so, you’re nothing but a God-damned communist. The Founding Fathers wanted Americans to be free. Free to drink alcohol. In fact, only a couple of decades after seriously kicking some British ass, George Washington was operating the largest whiskey distillery in the United States. Thomas Jefferson regularly brewed beer, and stocked the White House with wine when he was President. John Hancock ran a liquor distributing company. Lincoln was a bartender, and owned his own tavern. The list of patriotic, booze-loving American heros goes on and on. Because freedom, that’s why.

But it never takes tyrants long to ruin a good thing. In the early 19th century, “temperance” movements began to pop up across the United States. Who supported them? Mostly religious fanatics and racists. The Klan were big supporters. They associated crime with those dirty liquored-up immigrants. Carrie Nation was also a leader in the movement. Since her husband was a drunkard, she reasoned that no one should ever be allowed to drink. Besides, God told her so. Her routine was to enter private bars, singing spirituals and praying, and then bust the joints up with a hatchet. All I know, is if some crazy bitch came into my bar swinging a hatchet, I’d shoot her in the face.

Sadly, nobody shot the bitch, and the 18th Ammendment was eventually ratified. Prohibition was the law of the land from 1920 until 1933. If this futile experiment taught us anything, it’s that anti-freedom legislation is always a bad idea. Enjoying alcohol is not immoral. Turning previously law abiding citizens into criminals with the stroke of a pen is definitely immoral. Whenever tyrannical laws are passed, they always create a profusion of unintended consequences. Prohibition cost America thousands of jobs, and much needed tax revenue as we entered the Great Depression. But even worse, instead of stopping crime as supporters claimed it would, prohibition ushered in a new era of far reaching, well-armed criminal syndicates. Violent crime increased to levels never seen in our country’s history. So thanks for the Mafia, Carrie.

Prior to the law taking effect, many wealthy Americans stockpiled alcohol, buying up the inventories of liquor retailers and wholesalers who were forced out of business by government decree. President Woodrow Wilson moved his own personal supply of booze from the White House to his home when his term was over. His successor, Warren G. Harding, transferred his large personal stash into the White House following his inauguration. Before the congressional elections of 1930, bootlegger George Cassiday reported how he had been providing hooch to members of congress since the beginning of prohibition. By his estimate, 80% of congressmen and senators were embibing. As always, if you were well connected you could simply skirt the law. The brunt of the negative impact of this legislation was suffered primarily by the working-class poor. Hmmm. Why does this all sound so familiar?

THE INTERNET IS NOT A WEBSITE

My initial introduction to the internet was many years ago, on my big old 75-pound desktop computer, which, if I recall, was powered by gasoline. I remember how excited I was the first time I used a search engine. And not just because every keyword I entered would bring up porn. Nope. It was the idea that so much knowledge, so much information was right there at my fingertips. At everyone’s fingertips. It was clearly a new dawn of awareness for humanity. If ignorance were to continue in the world, it would now be solely by choice. Sadly, that choice continues to be very popular.

I deal directly with this type of ignorance in the form of people being mad at my employees. People show up with their 4 kids and are mad that we have a 21-and-over policy. People want their free birthday meal and are mad that we don’t actually offer that as an option. People come when we’re closed, and are mad about that. “But I read it on the internet,” they will angrily declare. Well guess what, folks? Just because you read it on the internet doesn’t mean it’s true. Don’t be mad at us about it. To further clarify, The Vortex does not control the internet. Only our teensie weensie little corner of it.

Every single day I read inaccurate stuff about The Vortex. From online articles, to foodie blogs, to the yippy-yappy review sites – spurious information is everywhere. But if you want to find actual, factual information about a business, it’s remarkably easy. Just visit their website. That’s what websites are for. Like most reputable businesses, we strive to keep ours up-to-date. And if errors are ever pointed out by our loyal fans, we always correct them as soon as possible. So if you read a policy on our website, it’s most likely going to be true. But if you read something about our business that we were not responsible for writing, it just might not be. Shocking, I know. False information posted on the internet. What is this world coming to?