I find it confusing when people post angry reviews on our Facebook Fan Page about things we are OPENLY OFFERING TO THE PUBLIC. I mean, it’s not like we’re trying to trick anyone. In fact, we have always strived to be as transparent as possible. Much more so than many other establishments. So why are these people still mad? It’s just weird. Below is the latest example of foolishness we received via Facebook:
Vortex-L5P Facebook Review by Carlos Assaf, 1-star, 10/4/15.
“Really, you allow smoking? How am I supposed to enjoy my meal with he smell of smoke. Not coming back.”
The Vortex Reply:
Dear Mr. Assaf,
Thank you so much for your one-star review on our Fan Page. You are obviously quite a fan. Yes, we do indeed allow smoking on The Vortex premises. We have since 1992. To help avoid any inconvenience for potential customers, we post a very detailed list of company policies on our website (and our menus). This way, people know what they’re getting themselves into BEFORE they visit our bar. That being said, I am more than happy to hold your hand through the process. Below you will find several pertinent examples of Vortex policies taken directly from our website:
WE LOVE FREEDOM OF CHOICE
While we’re happy to welcome smokers and non-smokers alike, we will never tolerate crybabies. So if your personal preference is to avoid being around any amount of smoke, then this may not be the place for you. That’s okay. Don’t be mad. We’re not. There are many “smoke-free” establishments in town that will gladly welcome your business. We believe that freedom of choice should always be celebrated, as it’s a rare commodity these days.
We’re sorry if you don’t like what we do, or how we do it. We’re sorry if you think our bar is too crowded or smoky, or the music is too loud. We’re sorry if you’re offended by the foul-mouthed strippers sitting at the table next to you. On occasion, The Vortex may get a little rowdy. It’s kind of what we do. Sorry, but we’re really not sorry. If you need to have total control over your environment at all times, then you should probably just stay home. Nobody likes a whiner.
We are realists. We completely understand that some people will like what we offer, and others will not. And that’s totally okay. We have never tried to be all things to all people. We just do what we do, for the people that like what we do. After all, we couldn’t have grown our business over the years without our loyal fans. So running our bar is like hosting a big party for our best friends. That’s why our staff is genuine, fun, friendly and ultimately, professional. It’s also why we offer a lively atmosphere, award-winning food and an extensive selection of booze and specialty cocktails. All day. Every day. We do what we do because we love our loyal fans. And our loyal fans love us in return. When it comes right down to it, The Vortex is really all about the love. Maybe some “hater’s gonna hate,” but nobody wants those idiots spoiling everyone else’s fun anyway.