LOST AND FOUND
The Vortex does not assume responsibility for any lost or stolen personal property while on our premises. Each individual must take reasonable precautions to protect his or her personal items. Any personal item left in The Vortex by a customer, and found by an employee, will be dated, tagged and stored securely in our management office where it will be held for 14 days. After this two-week storage period, items that remain unclaimed will be disposed of. Customers who have lost items in The Vortex should call the specific Vortex location and ask to speak with a Manager, or simply CLICK HERE to send us an email with all the pertinent information. We will do our best to locate the item, and contact you to arrange a time for pick-up, if applicable.
FOOD OR SERVICE ISSUES
If you’re a loyal patron, and ever have a problem with any aspect of your experience at The Vortex, please do us a big favor and speak with the manager-on-duty while you’re here. After all, we can’t resolve a problem that we don’t know about. Being attentive to the concerns of our good customers helps us maintain a quality experience for everyone, so don’t be shy. If you weren’t able to speak with a manager, but still want to let us know about an issue with your FOOD or SERVICE (good or bad), you can CLICK HERE to send us an email about it.
If you understand what The Vortex is all about, and have helped us grow our business over the years, you’re the kind of person we can rely on to help us keep both locations of our bar awesome. We really love our dedicated fans, and always appreciate hearing from them. You can CLICK HERE to send us any questions, concerns or suggestions you may have. We may not reply to all emails we receive, but we read every one, and contemplate all the information presented to us. We really appreciate the folks who take the time to share their experiences and ideas with us directly. Thank you all so much for your continued love and support. You guys kick ass.
We generally do not respond to customer reviews that are posted on “I’m-An-Ignorant-Whiner-dot-com” or similar websites, because we really don’t care what self-absorbed, fault-finding cowards have to say about anything. And nobody else does either.