Serving Burgers & Booze Since 1992 view shopping cart

SETTLING UP

SEPARATE CHECKS

If you want a separate check, just ask your server right up-front. It’s usually not a problem. But if you wait until the end of your meal, it probably ain’t happening. The only other time your server might deny this request is if the bar is exceptionally busy, or you have a really big group. If that’s the case, you’d better figure out how to use that calculator on your phone.

ACCEPTABLE FORMS OF PAYMENT

We accept Visa, MasterCard, Amex and Discover credit cards as payment. We also accept Vortex Gift Cards, Vortex Fun Bucks Prize Cards, and of course cash. Cash is great. We do NOT accept any third party pre-paid gift cards, even if they have the aforementioned credit card logos on them. Additionally, we do NOT accept Diner’s Club, Traveler’s Checks, personal checks, PayPal, Bitcoin or Apple Pay. Your server will collect your payment, and complete the transaction. No cashier up front. That’s how fancy this joint is.

TIP OR DIE

Some people look for any excuse to be a cheap bastard. Please don’t be one of them. Tipping for service is the currently accepted custom in this country, and at this bar. It also happens to be how our servers and bartenders make their living. If you think tipping is a scam then stay home, microwave yourself a TV dinner, and binge-watch your favorite reality show. Just don’t come here. Because if you can’t afford to tip, you can’t afford to eat at a full-service restaurant. That’s real life. Providing excellent service is always a top priority. If you’re ever unhappy with your service, notify the manager immediately. After all, we can’t solve a problem that we don’t know about.

PRINTED TIPPING GUIDE

In major cities across the U.S. the customary tip at full-service restaurants is 20% of the bill. As a convenience to our customers, our computer system is programmed to include a “Tipping Guide” at the bottom of every guest check, based on the check total, before tax. This guide calculates, and displays, an 18% tip, a 20% tip and a 25% tip. The purpose of this display is to illustrate a range of tips that may be considered by the guest. To clarify, this guide is not an attempt by us to require, or negotiate, any specific tip amount. Tipping is voluntary, and the customer always maintains the unrestricted right to determine the ultimate amount of their tip. If a customer’s bill is altered by request (such as to split the check for multiple guests), the calculations of the initial Tipping Guide may or may not automatically adjust. Therefore, it is the customer’s ultimate responsibility to do some basic math with their own brain (or the calculator on their phone), to determine the amount of tip that they wish to leave.

ADDED GRATUITY

We never add a built-in gratuity to our checks because we expect our clientele to be better than that, and we expect our servers to provide the best possible service at all times. Besides, people who make a habit of not tipping, or tipping poorly, will eventually be banned from The Vortex for being dirty scoundrels.

DEBIT CARD CHARGES

If you pay your bill using a debit card, you may notice a pending charge different than the amount you signed for. We get contacted about this situation all the time. Please understand, this is due to banking policy, not any Vortex policy, so we have absolutely no control over this situation. Due to the fact that most diners leave a standard (20%) tip, many banks will automatically authorize debit cards for more than the requested amount to assure overdraft protection. In the event that you approve more (or less than 20%), you may see more than one pending charge on your account. After three (3) banking business days, only your approved total should remain. Unless a server has made a clerical error, the final amount that clears your account will always be the amount you approved in the restaurant according to your signed receipt.

LOCATIONS

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