LIMITED TAKE-OUT SERVICE
The Vortex is NOT a “take-out” restaurant. We are a neighborhood bar, so our “dine-in” guests will ALWAYS be our first priority. We ONLY offer take-out service when it is feasible to do so. Please understand that this option may be suspended during peak business periods.
● THIS IS HOW YOU’LL KNOW
If our staff is too busy to answer the phone, that’s a pretty good indication that we are not accepting take-out orders at the moment. If we do answer, and we tell you that we’re not accepting take-out orders, please don’t be rude about it. We’re just reporting a fact. Besides, there are plenty of other options available in Atlanta for “to-go” food, and delivery.
● PM ORDERS
When take-out orders are being accepted, they can be placed by phone until 8:00 pm. After that time, take-out orders will only be accepted when made in-person, on-premise with the bartender.
● PACKAGING FEE
A 5% packaging fee is added to all take-out orders.
The Vortex does NOT deliver food, and does NOT authorize or employ any outside, third-party Food Delivery Company (including, but not limited to, Delivery.com, Doordash, Grubhub, Foodler, Postmates, Seamless, UberEats or Yelp Eat 24). If you should find, and utilize a company that is offering pick-up and delivery of food from The Vortex, they are doing so without our permission, and against our wishes. We take NO responsibility for the results.
LARGE TAKE-OUT ORDERS
Large take-out orders (of more than 15 items) should be arranged and approved ahead of time by calling and speaking with the Manager-on-Duty. We try to accommodate large orders whenever possible, but cold-calling with a take-out order for the 50 people on your film crew, at 7:30 on a Friday night, just isn’t going to happen.
The Vortex does not offer catering services. The closest thing we offer would be a pre-approved, large take-out order (as described above) – but this is still not catering, for all the obvious reasons. If you need a whole bunch of food for any reason, we highly suggest that you contact a legitimate catering company.
DOWNLOADABLE FOOD MENU
When The Vortex is offering take-out service, everything on the menu (unless noted otherwise) is available for purchase. You can CLICK HERE to view or print The Vortex Food Menu.
● MENU CONTENT DISCLAIMER
Any complimentary menu provided by The Vortex is done so as a courtesy to our patrons. It is NOT an advertisement of products, nor a contract of any kind. While we do our best to keep our reference materials up-to-date, please be aware that all information contained within our menus, including, but not limited to, individual menu items, descriptions, prices and company policies, are subject to change without notice.
PLACING TAKE-OUT ORDERS
When we ARE accepting phone-in take-out orders (as described above), you can help assure your complete satisfaction by reviewing these policies, and following the simple five-step instructions listed below.
● 1 – CALL THE CORRECT LOCATION
Pay attention to which Vortex location you call to place your order, because that is where your food will be waiting for you. People often show up in Midtown, after having placed their order at the Little 5 Points Vortex. Ooops. That can be a real bummer when you’re hungry. We cannot have your order couriered from one location to the other. You’ll just have to go pick it up yourself.
● 2 – HAVE YOUR ORDER READY
When the restaurant is busy, we just don’t have time for a lot of idle chit-chat, so please have your order complete before calling. Review our menu and think of all the various options – like burger temperatures, side dishes, bread selections, salad dressings, etc. Whatever applies.
● 3 – COME AND GET IT
We will give you an approximate pick-up time for your order, so if your food sits around and gets cold and soggy, it’s your own damn fault.
● 4 – DOUBLE-CHECK IT
Always check the contents of your order before you leave. Nobody is perfect 100% of the time, and someone could have made a mistake, so double-check it. We will not be responsible for errors or missing items once orders are removed from our premises, because that’s the oldest con-artist trick in the book. Sorry, we don’t play that game.
● 5 – HEAD BACK TO YOUR LAIR
If you order food to-go, you can’t eat it in the restaurant, that’s why it’s called “take-out.” Enjoy!